Privacy Policy

The Port A Local (theportalocal.com) is operated by Palm Family Ventures LLC. When we say "we," "us," or "our" in this policy, we mean Palm Family Ventures LLC.

When you submit a maintenance request, rental booking, or service inquiry through our site, we may collect:

• Your name
• Phone number
• Email address
• Property or mailing address
• Details about your service request

We only collect information you provide directly through our forms. We do not collect data passively or build profiles about you.

We use the information you provide to:

• Process and fulfill your service requests
• Send you SMS and email confirmations about your request
• Dispatch vendors and coordinate services on your behalf
• Communicate with you about your booking or inquiry

That's it. We don't use your data for advertising, profiling, or anything unrelated to the service you requested.

When you provide your phone number and opt in, we may send you text messages related to your service request, booking confirmation, or status updates.

• Message frequency varies based on your service requests
• Message and data rates may apply
• Text STOP to any message to opt out of SMS communications
• Text HELP to any message for support information
• Carriers are not liable for delayed or undelivered messages

Opting out of SMS will not affect your ability to use our services. We will never send marketing or promotional texts.

We use a small number of trusted third-party services to operate the site:

• Stripe — processes payments securely. We never see or store your full card number.
• Twilio — delivers SMS messages for booking confirmations and service updates.
• Resend — sends transactional emails on our behalf.

These services only receive the minimum information needed to perform their function. Each has its own privacy policy governing how they handle data.

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. Period.

We do not use tracking cookies, analytics cookies, or advertising pixels.

The only browser storage we use is localStorage for the Trip Planner feature, which saves your bookmarked places and activities locally on your device. This data never leaves your browser.

We keep your information only as long as needed to fulfill your service request and any related follow-up. Once a request is completed and there is no ongoing service relationship, we do not retain your data indefinitely.

You can request to see, update, or delete any personal information we have about you at any time. Just email us and we will take care of it promptly.

If we update this policy, we will post the revised version here with a new "Last updated" date. We won't make major changes without making it clear.

If you have any questions about this privacy policy or how we handle your data, reach out: